Field Hire Terms & Conditions

By making a booking, you confirm that you and anyone else attending your session have read and agreed to all the following Terms & Conditions.

The Field

The field has previously been used for agriculture, so there is uneven ground and there may sometimes be wild animal burrows, which we endeavour to repair when found. There may be other hazards in the field such as foreign objects, stinging nettles, thorns, molehills and biting or stinging insects. The surface can also be slippery in wet conditions, so please wear suitable footwear.

Please do not allow dogs to dig. If they do, please fill the hole back in to prevent accidents or injury to others.

Please do not bring dogs suffering from any virus, illness or contagious disease to the field, including kennel cough, diarrhoea or sickness.

The field is provided for dog owners to allow their dogs freedom to run, exercise and play in a secure environment. Do not allow your dogs to jump at the fencing or dig underneath it.

There are no toilet or refuse facilities at the field. Please keep the field tidy and do not leave any litter behind. If you use toys, please take them away with you and pick up any broken pieces, especially tennis balls.

Smoking is not permitted in the field.

All dog waste must be picked up and taken away with you.

Dogs & Vehicles

For the safety of you and your dogs, the maximum number of dogs that can be walked per person is 3. This is also to ensure you are able to supervise them properly and clean up after them.

The maximum number of dogs per booking that can be exercised in the field at any one time is 6 with 2 adults. Prior approval for additional dogs may be considered.

A maximum of two vehicles/families are permitted per booking.

Please do not let your dogs out of your vehicle until you are inside the field and the gate has been securely closed and locked.

Safety

The field is enclosed by 6ft fencing which extends into the ground and is checked regularly.

You are welcome to check the fencing for damage or holes before using the field. Please report any problems immediately.

We cannot be held responsible for dogs that escape the field, except where liability cannot legally be excluded.

Facilities

There are two taps in the field with water troughs and a bowl, although you may prefer to bring your own drinking bowl.

A watering can is available by the tap to rinse away any loose dog waste.

During the summer, a paddling pool and a larger splash pool may be available for dogs. The larger pool is situated within a fenced enclosure for safety and an additional fee may apply.

There are rain shelters, seating and various parkour and agility items available.

A First Aid kit is kept in the field shelter and rakes are provided for repairing any holes your dogs may have dug.

All equipment in the field is intended for canine use only. Children must never be allowed to climb on the fencing, gates or equipment.

Use of equipment is at your own risk, subject to the field operator’s legal obligations.

Bookings

Your first booking will involve meeting a representative of the field to explain the use of the field, gate and parking arrangements and to answer any questions you may have.

The field is available by appointment only and you will have sole use during your booked session.

Always secure the gate when you leave.

You will be provided with the padlock code following your first visit and the current code will be sent to you before subsequent bookings.

Appointments are 55 minutes. You must vacate the field before your allocated time has ended.

There is a 5-minute gap between appointments to help prevent customers and their dogs from meeting. This is particularly important for users with anxious, aggressive or reactive dogs.

If you arrive late for your appointment, you must still leave when your allocated appointment time finishes.

Bookings may only be used by authorised customers. Please do not transfer or give your booking to another person.

Parking

If you arrive early, please park or wait in the designated area without causing an obstruction to the road, access track or neighbouring properties.

Never block neighbouring gates or access points.

Never open the field gate while another customer is using the field. Their dogs may escape or may be fearful or reactive.

Please do not distract other people’s dogs.

Once the field has been vacated, you may drive in, close the gate and secure it before releasing your dogs.

If anyone attempts to enter the field during your appointment, please contact the field operator.

When leaving, please follow the designated exit procedure.

Always secure the gate when leaving, even if another customer is waiting to enter.

Do not share the padlock code with anyone else or allow anyone into the field unless they have a valid booking and know the current access code.

Before opening the gate to leave, ensure all dogs are securely inside your vehicle and cannot escape through an open vehicle door.

Equipment

All equipment within the field is intended for canine use only.

Children must never be allowed to climb on the fencing, gates or equipment.

Use of the equipment is at your own risk, subject to the field operator’s legal obligations.

Payment

Payment can be made using the payment methods offered through the booking system.

Cancellation

In exceptional circumstances, the field operator reserves the right to cancel a booking where necessary.

Bookings may be rescheduled with at least 48 hours’ notice.

Rescheduling is not permitted within 48 hours of the appointment.

Data Protection

Personal information provided when making a booking is used to administer bookings, provide access information and contact customers where necessary, for example in the event of an unexpected field closure or access-code change.

Information held may include:

1. Information provided through the booking system.
2. Relevant correspondence, including emails, text messages and social media communications relating to your bookings.

We do not directly store your full payment card details.

Personal information is stored securely and access is limited to authorised personnel and relevant service providers where necessary to administer the booking service.

Further information about how personal information is collected, used, retained and protected is contained within the Privacy Policy.

Hot Weather Policy

The welfare of dogs using the field is a priority.

Dogs can suffer from heat-related illness during warm weather. Every dog is different and factors including breed, age, weight, fitness, coat type and underlying health conditions can affect how well they cope with heat.

Owners remain responsible for assessing whether conditions are suitable for their individual dog.

Customer Responsibilities

Before every booking, customers should:

• Check the local weather forecast.
• Decide whether conditions are suitable for their own dog.
• Consider exercising during cooler parts of the day where possible.
• Ensure their dog has access to drinking water and is monitored throughout the session.
• End the session immediately if their dog shows signs of overheating or distress.

If temperatures are forecast to exceed 30°C, or you believe conditions are unsuitable for your dog, please contact the field operator as soon as possible to request a reschedule. We will do our best to accommodate these requests.

Our Responsibilities

The field provides:

• Fresh drinking water.
• Shaded areas.
• A splash pool during suitable weather conditions.

These facilities are provided to help reduce the risk of overheating but cannot eliminate it.

During the summer months, essential maintenance and other outdoor work may mean staff are not always available to monitor individual bookings or weather forecasts for every appointment.

Field Closure

The field operator reserves the right to close the field, suspend bookings or restrict its use where, in our reasonable opinion, extreme weather or other conditions present a foreseeable risk to the welfare of dogs or the safe operation of the field.

Acceptance of Risk

By attending your booking, you confirm that:

• You have checked the weather conditions before travelling.
• You are satisfied that conditions are suitable for your own dog.
• You accept responsibility for your dog’s welfare throughout your visit.
• You will stop exercising your dog if you have any concerns about its health or wellbeing.

This policy forms part of the Field Hire Terms & Conditions.

Hot Weather Policy
Grange Meadow Hot Weather Policy

At Grange Meadow, the welfare of dogs is our highest priority.

Dogs can suffer from heat-related illness in warm weather. Every dog is different and factors such as breed, age, weight, fitness, coat type and underlying health conditions all affect how well they cope with heat. Owners remain responsible for assessing whether conditions are suitable for their own dog.

Customer Responsibilities

Before every booking, customers must:

• Check the local weather forecast.
• Decide whether the conditions are suitable for their own dog.
• Consider exercising during the cooler parts of the day where possible.
• Ensure their dog has access to drinking water and is monitored throughout the session.
• End the session immediately if their dog shows any signs of overheating or distress.

If temperatures are forecast to exceed 30°C, or if you believe conditions are unsuitable for your dog, please contact us as soon as possible to request a reschedule. We will do our best to accommodate these requests.

Our Responsibilities

Grange Meadow provides:

• Fresh drinking water.
• Shaded areas.
• A splash pool during suitable weather conditions.

These facilities are provided to help reduce the risk of overheating but cannot eliminate it.

During the summer months we spend much of our time carrying out essential maintenance and other outdoor work. As a result, we are not always in the office and cannot monitor individual bookings, check weather forecasts for every appointment or contact customers to advise whether conditions are suitable.

Field Closure

Grange Meadow reserves the right to close the field, suspend bookings or restrict its use where, in our reasonable opinion, extreme weather or other conditions present a foreseeable risk to the welfare of dogs or to the safe operation of the field.

Acceptance of Risk

By attending your booking, you confirm that:

• You have checked the weather conditions before travelling.
• You are satisfied that conditions are suitable for your own dog.
• You accept responsibility for your dog’s welfare throughout your visit.
• You will stop exercising your dog if you have any concerns about its health or wellbeing.

This policy forms part of our Booking Terms and Conditions.